Privacy Policy | Tianmei

1. Introduction

Tianmei ("we", "us", "our") is committed to handling personal information responsibly and transparently. This policy explains what data we collect, how we use it, and your rights under the Personal Data Protection Act (PDPA) of Taiwan (ROC). It applies to all clients and website visitors who engage with our services or this website.

Questions may be directed to: [email protected]

2. Data We Collect

When you contact us, make a booking, or submit our web form, we may collect:

Name and surname
Email address
Phone number (if provided)
Appointment-related details (date, occasion, service preference)
Any additional preferences or notes you share in communications

When you visit our website, we also collect standard technical data — browser type, pages visited, approximate location — through analytics cookies (with your consent).

3. How We Use Your Data

To confirm and manage your appointment
To communicate before and after your session
To send appointment reminders if you've opted in
To improve our website and services (analytics data only)
To respond to enquiries through our web form
To comply with legal obligations under Taiwan law

Legal basis: your consent where required; performance of a service agreement; our legitimate interest in communicating about your booking.

4. Data Retention

Booking records and client communications are retained for up to 24 months from the date of the relevant appointment. Analytics data is retained for up to 14 months. You may request earlier deletion at any time.

5. Sharing Your Data

We do not sell your personal data. We do not share it with third parties for marketing purposes. Your data may be shared only in limited circumstances:

With our analytics service provider (anonymised data, under data processing terms)
As required by Taiwan law or regulation

6. Data Protection Measures

We store personal data on password-protected systems with restricted access. Client communications are kept in secure channels. We do not store payment information — all payments are processed directly between the client and our artist on the day.

7. Cookies

We use cookies to support site functionality and, with your consent, to analyse how visitors use our website. You can manage your preferences at any time via our Cookie Policy page.

8. Your Rights

Under the Taiwan Personal Data Protection Act, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal limitations)
Withdraw consent where processing is based on consent
Object to use of your data for specific purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.

9. Third-Party Links

Our website may link to external pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from persons under 18. If you believe a minor has submitted data to us, please contact us so we can address the situation promptly.

11. Changes to This Policy

We may update this policy from time to time. When changes are made, we will revise the "Last updated" date at the top. Continued use of our website or services after changes implies acceptance of the revised policy.

12. Contact

Tianmei
No. 96, Ren'ai Road Sec. 4, Da'an District, Taipei 106, Taiwan
Email: [email protected]
Phone: +886 2 2368 7491